Frequently Asked Questions

When will my order ship?

Orders are processed within 1–3 business days. Once shipped, you’ll receive a confirmation email with tracking details.

How long does shipping take?

Most orders arrive within 5–10 business days, depending on your location.

Do you offer free shipping?

Yes—free shipping is available on orders over $50.

Where do you ship?

We currently ship within the United States.

Do you ship internationally?

At this time, we only ship within the United States, but we hope to expand internationally in the future.

Can I cancel or change my order?

Orders can be canceled or changed within 12 hours of placing them. After that, your order may already be in processing and cannot be modified.

Do you accept returns?

We accept returns within 14 days of delivery for unused items in original condition.

What if my order arrives damaged or incorrect?

If your item arrives damaged or incorrect, please contact us and we’ll make it right.

How can I contact you?

You can reach us anytime through our contact page or email us at: help.shopcoastelle@gmail.com